Troubleshooting for water softener units

It might not be necessary to contact a technician every time your water treatment unit comes down with a problem. There are several easy steps that can be taken to troubleshoot your water softener unit and determine where the fault lies. You’ll know that your unit has a problem somewhere if you start seeing build-up, scaling and water spots on your dishes and bathroom surfaces again. Another indication may be dry and itchy skin or lack of suds when washing or doing laundry. If this occurs, check that there’s enough salt in the tank and no visible leakages. If those aren’t the problem, follow the steps below.

Step one: have a look at the system control settings on your water softening unit. If your system works on an electronic control system, ensure that the power supply to the unit is working correctly and that the unit’s regeneration time is set to the correct intervals.  If the system has a hardness setting, check that the setting is on the desired level. Leave the system for a day or two and see if the water is still hard as the system will take some time to get back into action.

Next, inspect the brine tank for any problems relating to the salt supply and possible salt build-up. Break up any salt bridging and remove salt mush at the bottom of the tank that hasn’t dissolved correctly to ensure a fully functioning regeneration system. If this doesn’t solve the problem, consider draining the tank and removing all salt residue from the sides of the tank. Fill the tank with clean water and fresh salt and leave the system for a few days to see if the unit is working again.

If the unit still isn’t working properly, consult your product manual for proper cleaning of the resin bed. Resin bed cleaners are widely available at hardware stores or water softener unit resellers and are easy to use. Follow the instructions on the resin cleaner bottle and test your water to see if it is back to being soft. Watch out for additives in the resin cleaners as some water softener systems are not compatible with foreign contaminants.